1. Overview
At Systemwise, customer satisfaction matters. This Refund Policy explains when refunds are provided for purchases of our platform and services.
2. Subscription & Service Fees
- Most subscription and service fees are non-refundable after service activation.
- We strongly recommend using the free demo/trial before purchasing a plan.
3. Refund Eligibility
- If charged incorrectly due to a technical/payment error, you may request a refund within 7 business days.
- If you purchased the wrong plan by mistake, contact us within 48 hours and we will review the case.
- No refunds for services already consumed or after a billing cycle completes.
4. How to Request a Refund
To request a refund, email care@systemwise.in with these details:
- Your full name and registered email
- Payment receipt or transaction ID
- Reason for the refund request and any supporting screenshots
Our finance team will review and respond within 7 working days.
5. Mode of Refund
Approved refunds are processed to the original mode of payment (card, UPI, netbanking, etc.) within 7–10 business days. Bank processing times may add delay.
6. Exceptions & Chargebacks
- Refund requests related to fraud or payment errors are investigated; some requests may require additional verification.
- Chargebacks filed via banks/payment processors may be handled through our payments partner and subject to their rules.
7. Contact & Support
If you have questions about refunds, billing, or account issues, contact:
Email: care@systemwise.in
Support: systemsupport@systemwise.in
General queries: systemwise12@gmail.com
Phone: +91 96643 45622
Note: This policy may be updated to reflect business changes. The effective date above indicates the current version.