Refund Policy

1. Overview

This Refund Policy applies to payments made for SystemWise subscriptions, CRM services, implementation, onboarding, customization and other paid services offered by SystemWise.

Refund eligibility depends on the service purchased, the applicable proposal or subscription agreement, the status of service delivery and applicable law.

Any specific refund terms agreed with a customer in writing will be considered alongside this policy.

2. Subscription Fees

SystemWise may offer subscription plans billed monthly, annually or for another agreed period.

• Customers should review the selected plan, features, duration and charges before payment.
• Cancellation of a subscription does not automatically mean that a refund will be issued.
• Unused subscription time, partial billing periods or plan changes will be handled according to the applicable subscription agreement and law.
• Where a refund is approved, the amount will be determined based on the circumstances and any applicable written terms.

3. Implementation and Setup Charges

Certain SystemWise plans may include separate implementation, onboarding, configuration, training or customization charges.

Refund eligibility for these charges may depend on whether the relevant work has started, been completed or delivered. Any agreed non-refundable charges must be communicated to the customer before payment and remain subject to applicable law.

Custom development or services already delivered may be assessed separately from recurring subscription fees.

4. Eligible Refund Requests

A refund request may be considered in circumstances such as:

• A verified duplicate payment for the same invoice or service.
• An incorrect charge confirmed by SystemWise.
• A material failure to provide a paid service, where a refund or other remedy is appropriate under the applicable agreement or law.
• Another situation where a refund is required by applicable law or has been expressly agreed in writing.

Each request will be reviewed based on the payment record, service status and relevant terms. Submitting a request does not guarantee approval.

5. Charges That May Not Be Refundable

Subject to applicable law and any specific written agreement, refunds may not be available for:

• Services or implementation work already completed and accepted.
• Customizations or third-party services already procured or delivered.
• Subscription fees for periods already used, where the applicable terms lawfully exclude a refund.
• Requests based solely on a change of mind after service delivery, where no refund entitlement otherwise applies.

This section does not limit any refund, cancellation or consumer rights that cannot legally be excluded.

6. Cancellation Policy

Customers who wish to cancel a subscription or paid service should contact SystemWise using the details provided below. Please include the registered email address and relevant invoice or order reference.

Cancellation will be processed according to the applicable subscription terms. Unless otherwise agreed or required by law, cancellation may stop a future renewal without automatically refunding a payment already made.

Customers should request cancellation before the next renewal date to help avoid unintended renewal charges.

7. Duplicate or Incorrect Payments

If you believe you have been charged more than once or charged an incorrect amount, please contact us with the payment date, amount, transaction reference and invoice details, if available.

After verification, confirmed duplicate or incorrect payments will be addressed through a refund or other appropriate correction, as applicable.

8. How to Request a Refund

To submit a refund request, email care@systemwise.in with the following information:

• Your name and registered email address.
• Invoice number, order reference or subscription details.
• Payment date, amount and transaction reference.
• The reason for the refund request.
• Relevant supporting documents, if required.

Our team may request additional information to verify the payment and assess the request.

9. Refund Review and Processing Time

SystemWise will review refund requests within a reasonable period and communicate the decision or request any additional information needed.

Once approved, the refund will generally be initiated through the original payment method where supported. The time taken for the funds to appear in your account may depend on the bank, payment gateway or payment provider.

Any specific processing timeline communicated during approval will apply, subject to third-party processing requirements.

10. Contact Us

For questions about this Refund Policy or to submit a refund request, contact our team: