Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your access to and use of the SystemWise website, software, CRM platform and related business automation services.

By accessing, registering for or using SystemWise, you agree to these terms. If you do not agree, you should discontinue using the services.

2. Our Services

SystemWise provides business management and automation solutions that may include:

• Customer relationship management (CRM).
• Lead management and sales pipeline tracking.
• Follow-up reminders and workflow automation.
• WhatsApp and other customer communication integrations.
• Business reporting, dashboards and sales activity tracking.

Features, integrations and usage limits may vary depending on the selected plan, subscription and applicable agreement. We may update or improve our services from time to time.

3. User Accounts and Security

You are responsible for providing accurate registration information and keeping your login credentials confidential. You must take reasonable steps to prevent unauthorized access to your account.

You are responsible for activities performed through your account, except where applicable law provides otherwise. Notify SystemWise promptly if you suspect unauthorized access or a security issue.

4. User Responsibilities and Acceptable Use

When using SystemWise, you agree that you will not:

• Use the platform for unlawful, fraudulent or misleading activities.
• Upload malicious code or attempt to disrupt platform security.
• Access accounts, systems or data without authorization.
• Use communication features to send spam or unlawful messages.
• Violate the privacy, intellectual property or other rights of any person.
• Misuse integrations or bypass applicable usage restrictions.

You are responsible for ensuring that your use of SystemWise complies with applicable laws, including relevant data protection, marketing communication and messaging requirements.

5. Fees, Subscriptions and Payments

Certain SystemWise services may require a paid subscription, implementation fee or other charges. Applicable prices, billing periods, included features and payment terms will be communicated through the relevant pricing page, proposal, invoice or service agreement.

• Payments must be made according to the agreed billing terms.
• Taxes, including GST, may apply where required.
• Additional services or customizations may incur separate charges.
• Renewal, cancellation and refund terms will be governed by the applicable plan or written agreement and applicable law.

Please review your quotation or subscription agreement before making a payment. Do not assume that every plan includes every feature or that all payments are automatically refundable.

6. Data, Privacy and Customer Information

You may store business information, lead details, customer records and communication-related information on SystemWise. You retain the rights you have in the information you submit, subject to applicable law and any relevant agreements.

You are responsible for having the necessary permissions or lawful basis to collect, upload and process personal information belonging to your customers, employees or other contacts.

SystemWise's handling of personal information is also governed by its Privacy Policy. Access to, processing of, retention of and deletion of data may depend on the service configuration, applicable agreement and legal requirements.

Do not submit sensitive information unless the relevant service is intended and authorized for that purpose.

7. Third-Party Services and Integrations

SystemWise may connect with third-party platforms, including messaging providers, communication tools and other business services. These integrations may be subject to separate terms, policies, fees and technical requirements imposed by their respective providers.

SystemWise does not control every third-party service and cannot guarantee its continued availability, performance or policies. Your use of such services is subject to the applicable provider terms.

8. Service Availability and Updates

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Access may occasionally be affected by maintenance, technical issues, connectivity, security measures or third-party outages.

We may modify, maintain or update features to improve performance, security or functionality. Where appropriate, material changes will be communicated through available channels.

9. Intellectual Property

The SystemWise name, branding, website design, software, interface and related materials are owned by or licensed to their respective rights holders and are protected by applicable intellectual property laws.

Subject to these terms and your applicable subscription, you may use the services for their intended business purpose. You may not copy, resell, distribute, reverse engineer or commercially exploit protected components except where expressly permitted by law or authorized in writing.

10. Limitation of Liability

To the extent permitted by applicable law, SystemWise will not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the services.

This may include losses resulting from business interruption, lost profits, third-party outages or inaccurate information supplied by users. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

You remain responsible for reviewing important business decisions and maintaining appropriate copies of information where necessary.

11. Suspension and Termination

Access to SystemWise may be restricted, suspended or terminated where reasonably necessary to address a breach of these terms, security risks, unlawful activity, non-payment or requirements imposed by law.

Where appropriate and legally permitted, we will provide notice or an opportunity to resolve the issue. The handling of account data following termination will be governed by the applicable agreement, Privacy Policy and legal obligations.

12. Changes to These Terms

We may revise these Terms & Conditions to reflect changes to our services, business practices or legal requirements. The updated version will be published on this page with a revised update date.

Your continued use of the services after updated terms become effective will be subject to applicable law and any required notice or consent.

13. Governing Law and Disputes

These terms are governed by the laws of India, subject to applicable legal requirements. Disputes will be handled by the courts or other forums with appropriate jurisdiction.

Nothing in this section removes any rights or remedies that cannot be waived under applicable law.

14. Contact Us

For questions about these Terms & Conditions, contact the SystemWise team: